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Banking, Fintech Top Consumer Laments in Nigeria — FCCPC

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Banking, Fintech Top Consumer Laments in NigeriaFCCPC

…Commission secures ₦10bn recovery for customers in five months

The Federal Competition and Consumer Protection Commission (FCCPC) has released fresh data showing that banking and fintech sectors accounted for the highest number of consumer complaints in Nigeria between March and August 2025.

According to the Commission’s report, a total of 9,091 complaints were resolved during the period, with financial recoveries for consumers exceeding ₦10 billion. The complaints spanned 30 sectors, ranging from unfair charges and unauthorised deductions to deceptive marketing and poor service delivery.

Banking topped the list with 3,173 complaints, followed by Fast Moving Consumer Goods (FMCG) with 1,543, fintech with 1,442, and electricity with 458. Other sectors included e-commerce (412), telecommunications (409), retail/wholesale/shopping (329), aviation (243), information technology (131), and road transport/logistics (114).

The Executive Vice Chairman/CEO of FCCPC, Mr. Tunji Bello, said the figures reflect the daily struggles of Nigerians with essential services.

“These numbers are not just statistics; they tell the story of consumer frustration,” he said. “The FCCPC is determined to hold businesses accountable, ensure compliance with the law, and protect the welfare of all consumers.”

The report highlights banking and fintech as the dominant sectors both in volume and financial exposure, with recurring issues around loan deductions, account charges, and transaction disputes. FCCPC stressed that this underscores the urgent need for stronger collaboration with the Central Bank of Nigeria (CBN) to safeguard consumers.

Electricity-related complaints, ranking fourth, centred on billing disputes and poor service delivery, prompting calls for closer coordination with the Nigerian Electricity Regulatory Commission (NERC) and DisCos.

E-commerce disputes were found to be low in monetary value but high in frequency, involving issues such as refunds, counterfeit goods, and failed deliveries. FCCPC noted this as a growing consumer pain point.

The report also flagged the rising number of disputes linked to digital lending, investment schemes, and microfinance services — coinciding with the Commission’s rollout of new regulations aimed at curbing abuses in the sector.

FCCPC urged businesses to study the data trends and strengthen internal mechanisms for handling complaints, while encouraging consumers to continue reporting violations via its portal (complaints.fccpc.gov.ng) or through its zonal and state offices.

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BREAKING: Bruno Fernandes on Target as Manchester United Thrash Azerbaijan Outfit in Champions League Opener

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BREAKING: Bruno Fernandes on Target as Manchester United Thrash Azerbaijan Outfit in Champions League Opener—-Manchester United made a commanding return to Europe’s elite competition as goals from Matheus Cunha, Bruno Fernandes, Benjamin Šeško and Lisandro Martínez secured a 4-0 victory over Sabah Masazir at Old Trafford.

Manchester United marked their return to the UEFA Champions League in emphatic fashion, cruising to a 4-0 victory over Azerbaijani champions Sabah Masazir at Old Trafford on Thursday night.

Michael Carrick’s side took control of the contest after a cautious opening spell before eventually breaking through in the 27th minute. Matheus Cunha opened the scoring after Patrick Dorgu’s delivery created the opportunity for the Brazilian to put United ahead.

The hosts quickly took advantage of their growing dominance, with captain Bruno Fernandes doubling the advantage in the 42nd minute.

United then struck again before the interval as Benjamin Šeško found the back of the net to give the Red Devils a commanding 3-0 lead at halftime.

Sabah, appearing in the Champions League main phase for the first time in their history, struggled to cope with United’s attacking pressure and the quality of the Premier League side.

The Azerbaijani champions had a chance to pull one back during the contest, but United’s defence remained firm, with goalkeeper Senne Lammens also called upon to protect the clean sheet.

United eventually added a fourth in the 68th minute when Lisandro Martínez capitalised on confusion inside the Sabah defence to complete the rout.

The victory gives Manchester United an ideal start to their Champions League campaign after returning to Europe’s premier club competition for the first time since 2023. The result also provides a major confidence boost for Carrick’s squad ahead of Sunday’s highly anticipated Manchester derby against Manchester City.

For Sabah, the heavy defeat brought a difficult end to an otherwise historic night. The club, founded in 2017, earned their place in the Champions League after winning the Azerbaijani title and progressing through the qualifying rounds. Their appearance at Old Trafford represented their first-ever match in the main phase of the competition.

United will now look to build on the impressive European victory as they continue their Champions League campaign, while Sabah will aim to regroup for their upcoming fixtures against some of Europe’s biggest clubs.

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BREAKING: Arsenal Defeat Chelsea 2-1 at Emirates to Extend Unbeaten Run

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BREAKING: Arsenal Defeat Chelsea 2-1 at Emirates to Extend Unbeaten Run—-The Gunners came from behind after Morgan Rogers’ early opener, with Kai Havertz and Martin Ødegaard completing a comeback victory to maintain Arsenal’s perfect start to the Premier League season.

Arsenal produced another statement performance at the Emirates Stadium on Sunday, coming from behind to defeat Chelsea 2-1 and maintain their perfect start to the Premier League campaign.

Chelsea stunned the home crowd after just 77 seconds, when Morgan Rogers fired Xabi Alonso’s side into an early lead. Arsenal, however, responded strongly and gradually took control of the contest.

Kai Havertz restored parity in the 25th minute against his former club, finishing Arsenal’s sustained pressure to make it 1-1 before the break.

The Gunners continued to dominate after the restart and completed the comeback through captain Martin Ødegaard, who struck early in the second half after Havertz’s clever movement helped create the opening.

Chelsea pushed desperately for an equaliser late on, but Arsenal goalkeeper David Raya produced a crucial save to deny Estêvão and preserve all three points for the hosts.

The victory means Arsenal remain on nine points from three matches, level with Manchester City at the top of the Premier League. Chelsea, meanwhile, suffer their first league defeat of the season and remain on six points.

For Mikel Arteta, the comeback further underlined Arsenal’s championship credentials. The reigning champions showed composure after conceding their first goal of the campaign and once again demonstrated their ability to respond under pressure.

Chelsea’s defeat will be frustrating for Alonso, particularly after his side made such a fast start. Despite their attacking threat, Arsenal’s control and defensive resilience ultimately proved decisive.

The result also extends Arsenal’s remarkable unbeaten run against Chelsea to 12 matches across all competitions, further strengthening the Gunners’ recent dominance in the London derby.

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