Connect with us
Fintech Top Consumer Laments in Nigeria

Banking, Fintech Top Consumer Laments in Nigeria — FCCPC

More Videos

Published

on

Banking, Fintech Top Consumer Laments in Nigeria — FCCPC

…Commission secures ₦10bn recovery for customers in five months

The Federal Competition and Consumer Protection Commission (FCCPC) has released fresh data showing that banking and fintech sectors accounted for the highest number of consumer complaints in Nigeria between March and August 2025.

According to the Commission’s report, a total of 9,091 complaints were resolved during the period, with financial recoveries for consumers exceeding ₦10 billion. The complaints spanned 30 sectors, ranging from unfair charges and unauthorised deductions to deceptive marketing and poor service delivery.

Banking topped the list with 3,173 complaints, followed by Fast Moving Consumer Goods (FMCG) with 1,543, fintech with 1,442, and electricity with 458. Other sectors included e-commerce (412), telecommunications (409), retail/wholesale/shopping (329), aviation (243), information technology (131), and road transport/logistics (114).

The Executive Vice Chairman/CEO of FCCPC, Mr. Tunji Bello, said the figures reflect the daily struggles of Nigerians with essential services.

“These numbers are not just statistics; they tell the story of consumer frustration,” he said. “The FCCPC is determined to hold businesses accountable, ensure compliance with the law, and protect the welfare of all consumers.”

The report highlights banking and fintech as the dominant sectors both in volume and financial exposure, with recurring issues around loan deductions, account charges, and transaction disputes. FCCPC stressed that this underscores the urgent need for stronger collaboration with the Central Bank of Nigeria (CBN) to safeguard consumers.

Electricity-related complaints, ranking fourth, centred on billing disputes and poor service delivery, prompting calls for closer coordination with the Nigerian Electricity Regulatory Commission (NERC) and DisCos.

E-commerce disputes were found to be low in monetary value but high in frequency, involving issues such as refunds, counterfeit goods, and failed deliveries. FCCPC noted this as a growing consumer pain point.

The report also flagged the rising number of disputes linked to digital lending, investment schemes, and microfinance services — coinciding with the Commission’s rollout of new regulations aimed at curbing abuses in the sector.

FCCPC urged businesses to study the data trends and strengthen internal mechanisms for handling complaints, while encouraging consumers to continue reporting violations via its portal (complaints.fccpc.gov.ng) or through its zonal and state offices.

Facebook 0 Twitter/X 0 LinkedIn0 WhatsApp0 0Shares
Continue Reading
Click to comment

Leave a ReplyCancel reply

Sports

Manchester City Found Guilty of 114 Financial Charges as Sanctions Remain Undecided

Published

on

Manchester City Found Guilty of 114 Financial Charges as Sanctions Remain Undecided—-An independent commission has reportedly ruled against Manchester City on all but one of the Premier League’s financial charges, but sanctions are yet to be decided as the club prepares to appeal.

Manchester City have reportedly been found guilty on 114 of the 115 financial charges brought against them by the Premier League, according to reports from The Athletic and The Times, in a major development that could have significant consequences for English football.

The verdict comes more than three years after the Premier League formally charged Manchester City following a lengthy investigation into the club’s finances.

An independent commission is understood to have reached its decisions on the allegations, which cover several seasons dating back to the 2009-10 campaign. City have consistently denied wrongdoing throughout the case.

However, no sanction has yet been decided.

Reports indicate that Manchester City are expected to appeal the findings, meaning the long-running case is now moving into another stage. Sky Sports reports that the process is moving towards an appeal, while the Premier League has declined to comment because the proceedings remain private and confidential.

What Were Manchester City Accused Of?

The Premier League’s original case against City included allegations that the club failed to provide accurate financial information over a nine-year period.

The charges included alleged failures to accurately report revenue, operating costs and sponsorship income, as well as allegations concerning payments made to players and managers.

The Premier League also accused City of breaches relating to UEFA’s Financial Fair Play regulations and its own Profitability and Sustainability Rules.

A separate set of allegations concerned the club’s alleged failure to cooperate with the Premier League’s investigation.

The case was formally referred to an independent commission in February 2023 after a Premier League investigation that lasted several years.

City Maintain Their Position

Manchester City have repeatedly rejected the allegations and continue to maintain their position that the process has not yet been completed.

Following reports of the verdict, a City spokesperson said the Premier League process remains ongoing, with significant elements still to be completed and subject to strict confidentiality. The club also reiterated its previous position from February 2023.

The Premier League has also refused to publicly confirm the reported findings.

A league spokesperson told Reuters: “It’s a confidential process, we’re not commenting at all.”

Sanctions Yet to Be Decided

Despite the reported guilty findings, Manchester City have not been punished at this stage.

The exact sanctions, if any, will depend on the next stage of the proceedings. Possible punishments discussed during the case have included financial penalties and sporting sanctions, but no specific punishment has been confirmed.

That means there is currently no confirmed points deduction, relegation, expulsion or stripping of previous titles.

Any such outcome would have to come through the formal disciplinary process and could also be affected by City’s expected appeal.

Appeal Could Extend the Case

The reported verdict is therefore not necessarily the final word on the matter.

Manchester City are expected to challenge the findings, with Sky Sports reporting that the inquiry is moving towards the appeal stage.

The original hearing lasted 12 weeks, concluding in December 2024, after which the independent commission spent considerable time considering the extensive evidence.

The case has become one of the most significant financial disputes in Premier League history, with the outcome potentially affecting the club’s sporting and financial standing.

For now, the key development is the reported 114 guilty findings from 115 charges.

But with sanctions still undecided, the verdict not publicly released by the Premier League and an appeal expected, Manchester City’s lengthy financial case is far from over.

Facebook 0 Twitter/X 0 LinkedIn0 WhatsApp0 0Shares
Continue Reading

News

Unlocking Website Potential: How Emdash Theme Can Transform Your Online Presence

Published

on

In today’s digital landscape, a strong online presence is no longer optional – it’s essential for success. Your website serves as the virtual storefront of your business, and first impressions matter. A poorly designed or outdated website can deter potential customers and damage your credibility. This is where selecting the right WordPress theme becomes crucial, and I’ve found Emdash to be a particularly powerful and versatile option.

Emdash theme stands out for its clean design, user-friendly interface, and extensive customization options. Whether you’re a seasoned developer or a novice user, Emdash makes it easy to create a professional-looking website that reflects your brand identity. Its responsive design ensures that your website looks great on any device, from desktops and laptops to tablets and smartphones. In a world where mobile browsing is increasingly prevalent, this is a non-negotiable feature.

One of the most significant advantages of Emdash is its flexibility. It offers a wide range of pre-built templates and layouts, which can be easily adapted to suit your specific needs. Whether you’re building a blog, an e-commerce store, or a portfolio website, Emdash provides the tools you need to get the job done. The theme is also highly customizable, allowing you to change colors, fonts, and other design elements to match your brand aesthetic.

Beyond its aesthetic appeal, Emdash is also designed with performance in mind. It’s optimized for speed and SEO, ensuring that your website loads quickly and ranks well in search engine results. This is crucial for attracting organic traffic and improving your online visibility. A slow-loading website can frustrate visitors and lead to high bounce rates, which can negatively impact your search engine rankings.

Furthermore, Emdash boasts excellent documentation and customer support. If you ever run into any issues or have questions about the theme, you can rely on their comprehensive documentation or reach out to their support team for assistance. This is a valuable asset, especially for those who are new to WordPress or website development.

In my experience, Emdash has been a game-changer for many of my clients. It has allowed them to create stunning websites that effectively showcase their products and services. It’s a theme that strikes the perfect balance between design, functionality, and ease of use. If you’re looking for a WordPress theme that can help you transform your online presence, I highly recommend giving Emdash a try. You can find more information about the this theme at https://emdashtheme.org.

In today’s digital landscape, a strong online presence is no longer optional – it’s essential for success. Your website serves as the virtual storefront of your business, and first impressions matter. A poorly designed or outdated website can deter potential customers and damage your credibility. This is where selecting the right WordPress theme becomes crucial, and I’ve found Emdash to be a particularly powerful and versatile option. Emdash theme stands out for its clean design, user-friendly interface, and extensive customization options. Whether you’re a seasoned developer or a novice user, Emdash makes it easy to create a professional-looking website that reflects your brand identity. Its responsive design ensures that your website looks great on any device, from desktops and laptops to tablets and smartphones. In a world where mobile browsing is increasingly prevalent, this is a non-negotiable feature. One of the most significant advantages of Emdash is its flexibility. It offers a wide range of pre-built templates and layouts, which can be easily adapted to suit your specific needs. Whether you’re building a blog, an e-commerce store, or a portfolio website, Emdash provides the tools you need to get the job done. The theme is also highly customizable, allowing you to change colors, fonts, and other design elements to match your brand aesthetic. Beyond its aesthetic appeal, Emdash is also designed with performance in mind.

Facebook 0 Twitter/X 0 LinkedIn0 WhatsApp0 0Shares
Continue Reading

Trending

Facebook 0 Twitter/X 0 LinkedIn0 WhatsApp0 0Shares