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Banking, Fintech Top Consumer Laments in Nigeria — FCCPC

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Banking, Fintech Top Consumer Laments in NigeriaFCCPC

…Commission secures ₦10bn recovery for customers in five months

The Federal Competition and Consumer Protection Commission (FCCPC) has released fresh data showing that banking and fintech sectors accounted for the highest number of consumer complaints in Nigeria between March and August 2025.

According to the Commission’s report, a total of 9,091 complaints were resolved during the period, with financial recoveries for consumers exceeding ₦10 billion. The complaints spanned 30 sectors, ranging from unfair charges and unauthorised deductions to deceptive marketing and poor service delivery.

Banking topped the list with 3,173 complaints, followed by Fast Moving Consumer Goods (FMCG) with 1,543, fintech with 1,442, and electricity with 458. Other sectors included e-commerce (412), telecommunications (409), retail/wholesale/shopping (329), aviation (243), information technology (131), and road transport/logistics (114).

The Executive Vice Chairman/CEO of FCCPC, Mr. Tunji Bello, said the figures reflect the daily struggles of Nigerians with essential services.

“These numbers are not just statistics; they tell the story of consumer frustration,” he said. “The FCCPC is determined to hold businesses accountable, ensure compliance with the law, and protect the welfare of all consumers.”

The report highlights banking and fintech as the dominant sectors both in volume and financial exposure, with recurring issues around loan deductions, account charges, and transaction disputes. FCCPC stressed that this underscores the urgent need for stronger collaboration with the Central Bank of Nigeria (CBN) to safeguard consumers.

Electricity-related complaints, ranking fourth, centred on billing disputes and poor service delivery, prompting calls for closer coordination with the Nigerian Electricity Regulatory Commission (NERC) and DisCos.

E-commerce disputes were found to be low in monetary value but high in frequency, involving issues such as refunds, counterfeit goods, and failed deliveries. FCCPC noted this as a growing consumer pain point.

The report also flagged the rising number of disputes linked to digital lending, investment schemes, and microfinance services — coinciding with the Commission’s rollout of new regulations aimed at curbing abuses in the sector.

FCCPC urged businesses to study the data trends and strengthen internal mechanisms for handling complaints, while encouraging consumers to continue reporting violations via its portal (complaints.fccpc.gov.ng) or through its zonal and state offices.

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APFSPN Set To Host Inaugural Town Hall Meeting And Induct New Members

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APFSPN Set To Host Inaugural Town Hall Meeting And Induct New Members

……APFSPN Town Hall Meeting and Induction of New Members Set for June 17

The Association of Professional Food Service Providers of Nigeria (APFSPN) has announced plans to host its Inaugural Town Hall Meeting and New Members Induction Ceremony on Wednesday, June 17, 2026, at the Professor Wole Soyinka Centre for Arts and Culture, Iganmu, Lagos.

The landmark event, themed “The Business Behind the Plate,” is expected to bring together stakeholders across Nigeria’s food service ecosystem, including caterers, restaurant owners, event food service providers, culinary professionals, food entrepreneurs, policymakers, and development partners to discuss the future of the industry and strengthen professional collaboration. 

Speaking at a media briefing ahead of the event, the newly elected President of APFSPN, Mr. Tobi Fletcher, said the Association was established to address the longstanding absence of structure, institutional support, and unified representation within Nigeria’s rapidly growing food service industry. 

According to him, despite being one of the most vibrant sectors of the economy, the food service industry has operated for too long without a coordinated voice capable of driving standards, recognition, and sustainable growth.

“APFSPN exists to professionalise the food service industry. We exist to give caterers, food vendors, restaurant owners, event food service providers, and every professional who works behind the plate a platform for growth, recognition, and collective strength.” — Tobi Fletcher, President, APFSPN

He explained that the theme of the event, “The Business Behind the Plate,” reflects the economic realities and entrepreneurial ecosystem surrounding food service delivery in Nigeria.

“Behind every plate of food served at an event, in a restaurant, or at a corporate function, there is a business, a dream, and a livelihood. More importantly, over 90 percent of our members are women who wake up every day to build sustainable businesses and contribute meaningfully to the economy. APFSPN is here to ensure that these businesses are supported, protected, and celebrated.” — Tobi Fletcher, President, APFSPN

Also speaking at the press briefing, the Vice President of APFSPN, Mrs. Ibidunni Layade, emphasised the Association’s commitment to capacity building and the welfare of its members. She noted that APFSPN is not merely a professional body but a support system designed to elevate the standards of food service delivery across Nigeria.

“Our members are the backbone of Nigeria’s hospitality and events industry. What APFSPN offers is a structured pathway for them to access training, mentorship, business development resources, and a community that understands their unique challenges. This Town Hall Meeting is the beginning of that journey — a space where every food service professional can have a voice and be heard.” — Ibidunni Layade, Vice President, APFSPN

Mrs. Layade further stated that the induction of new members at the event underscores the Association’s rapid growth and the hunger within the industry for formal recognition and collective representation. 

The Events Director of APFSPN, Ms. Temi Adelana, took the media through the programme of events for the Town Hall Meeting. She outlined a carefully curated agenda designed to combine ceremony, knowledge sharing, and networking.

“The event will commence at 9:00 AM with the arrival and registration of guests, followed by the opening ceremony, the presidential address, the keynote by our Guest Speaker, and the formal induction of new members. We have also incorporated panel discussions, an exhibition showcase featuring food service businesses, and structured networking sessions to ensure that every attendee leaves with tangible value and new connections.” — Temi Adelana, Events Director, APFSPN

Ms. Adelana added that the choice of the Professor Wole Soyinka Centre for Arts and Culture as the venue reflects the Association’s desire to position the food service industry within the broader narrative of Nigerian creativity, culture, and enterprise.

The event will also feature the formal induction of new members, reinforcing the Association’s commitment to building a professional body dedicated to excellence, ethics, innovation, and capacity development in Nigeria’s food service sector.

In further demonstration of the growing relevance of the Association, APFSPN disclosed that the event will attract international delegations and representatives from the Canadian Trade Commission and the Italian Trade Agency.

The Guest Speaker for the event is Former Minister of Information, Lai Mohammed; Aare (Dr.) Abisoye Fagade, DG/CEO of NIHOTOUR, while the Special Guest of Honour is High Chief Lai Labode, Aare Ona of Egbaland, and other top dignitaries.

With over 500 food service professionals and stakeholders expected in attendance, the event is positioned to become a defining moment for the industry and a launchpad for stronger institutional engagement.

Calling on the media to amplify the industry’s story, Fletcher described the gathering as more than an event.

“You are not merely covering an event; you are witnessing the beginning of a movement. We urge the media to help tell the story of the women and men who feed this nation and an industry that is ready to be recognised and taken seriously.” — Tobi Fletcher, President, APFSPN

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21-Year-Old Woman Dies After Staff Allegedly Forget Safety Rope During Brazil Bridge Jump (VIDEO)

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21-Year-Old Woman Dies After Staff Allegedly Forget Safety Rope During Brazil Bridge Jump (VIDEO)—-Tragic rope-jump accident in São Paulo leaves young woman dead as authorities detain six people and launch an investigation into safety failures.

A 21-year-old woman has died after being launched from a bridge during a rope-jump activity without being attached to the required safety rope in the Brazilian city of Limeira, São Paulo state. The victim, identified as Maria Eduarda Rodrigues de Freitas, fell approximately 40 metres after staff allegedly failed to secure her safety equipment before the jump.

The fatal incident occurred at the Ponte do Esqueleto trail, a popular destination for adventure sports enthusiasts. Video footage circulating on social media reportedly shows instructors carrying the woman to the jump platform before releasing her. Moments later, witnesses can be heard shouting that the rope had not been attached.

Emergency responders, including firefighters and paramedics, rushed to the scene but were unable to save her. She was pronounced dead at the site of the accident. Authorities say witness statements indicate a critical safety lapse may have occurred before the jump.

Brazilian police detained six individuals connected to the operation as investigators began examining the circumstances surrounding the tragedy. Reports indicate that some workers attempted to leave the area following the incident before being located by authorities.

The companies linked to the rope-jump operation have come under intense scrutiny as officials investigate potential negligence and safety protocol violations. The case has reignited debate over safety standards in Brazil’s growing extreme-sports industry.

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