Under the polished veneer of Guaranty Trust Bank’s modern facades and its acclaimed reputation for financial acumen and corporate responsibility, a sinister trend is taking root. The very individuals entrusted with safeguarding and serving customers—cashiers and security personnel—are becoming the bank’s internal menace. This growing undercurrent of hostility is threatening to dismantle the trust GTBank has painstakingly built over the years.

Imagine stepping into the hallowed halls of Guaranty Trust Bank, anticipating the seamless banking experience the institution is known for. Instead, you are greeted with an unsettling spectacle: tellers who eye your every move, ready to pounce with a mix of beggary and belligerence, and security guards whose protectiveness morphs into menacing extortion. This is the new, disconcerting reality for customers at GTBank’s Lagos branches.

If Guaranty Trust Bank has built its solid reputation on financial wizardry and corporate social responsibility, the growing obnoxiousness of the tellers at its different branches in Lagos may be the bad deed that could bring all its good deeds into disrepute.

Indeed, the bank is earning another kind of reputation its promoters may be oblivious to – its tellers, some of whom investigations revealed are becoming a menace to their customers and, by extension, the society. In the last couple of weeks, not a few customers have openly complained about the beggarly and abusive disposition of the tellers who count depositors’ money.

A particular customer disclosed the modus operandi of the tellers thus: “When you enter into the banking hall, their eyes are on you, watching whether you came to withdraw or not. When you bring out the money, their eyes light up, they raise their hands in the manner of ‘Area Boys’ and would be all over you, curtseying and genuflecting and singing your praises, not minding whether they are much older. Woe betides you if you failed to ‘drop’. Instantly, they turn the praises to outright abuses, wondering aloud how miserly one is with their money, and you would be left wondering whether you are under any compulsion to part with your money.” The customer said no branch is absolved from this practice in Lagos.

Another customer disclosed that the GTB security personnel equally have perfected the art of mendicancy to an embarrassing level. With a narrative similar to the above, he added, “It is even worse when you are a regular face at a particular branch and you are noted for not giving them money. They will hardly ever find you a space to park your car and when you do find one yourself, efforts would be made to prevent you from doing so. If you were adamant, the kind of words they would rain on you would make you regret banking at that branch. This is a menace that if the bank does not quickly nip in the bud may turn many customers away.”

However, it is often said that there is no animal in the world, other than the gentle human, who is so dominated that when asked to labour while hungry for even the smallest amount of food that is poor in nutrition, they do it gladly.

And that, perhaps, sums up the situation of the tellers and security guards at GTBank branches. Hungry and broke, they seek food unabashedly and with a predatory instinct.

An insurance executive who preferred not to be named explained how she had gone to the Town Planning Way, Ilupeju branch of Wema Bank to make a withdrawal and was scared shitless by her experience.