When The Bank Becomes The Beast: Hidden Menace Of GTBank’s Tellers, Security

Published

2 years ago

June 10, 2024

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When The Bank Becomes The Beast: Hidden Menace Of GTBank’s Tellers, Security

● How Unseen Aggressors Inside GTBank are Driving Customers Away

Under the polished veneer of Guaranty Trust Bank’s modern facades and its acclaimed reputation for financial acumen and corporate responsibility, a sinister trend is taking root. The very individuals entrusted with safeguarding and serving customers—cashiers and security personnel—are becoming the bank’s internal menace. This growing undercurrent of hostility is threatening to dismantle the trust GTBank has painstakingly built over the years.

Imagine stepping into the hallowed halls of Guaranty Trust Bank, anticipating the seamless banking experience the institution is known for. Instead, you are greeted with an unsettling spectacle: tellers who eye your every move, ready to pounce with a mix of beggary and belligerence, and security guards whose protectiveness morphs into menacing extortion. This is the new, disconcerting reality for customers at GTBank’s Lagos branches.

If Guaranty Trust Bank has built its solid reputation on financial wizardry and corporate social responsibility, the growing obnoxiousness of the tellers at its different branches in Lagos may be the bad deed that could bring all its good deeds into disrepute.

Indeed, the bank is earning another kind of reputation its promoters may be oblivious to – its tellers, some of whom investigations revealed are becoming a menace to their customers and, by extension, the society. In the last couple of weeks, not a few customers have openly complained about the beggarly and abusive disposition of the tellers who count depositors’ money.

A particular customer disclosed the modus operandi of the tellers thus: “When you enter into the banking hall, their eyes are on you, watching whether you came to withdraw or not. When you bring out the money, their eyes light up, they raise their hands in the manner of ‘Area Boys’ and would be all over you, curtseying and genuflecting and singing your praises, not minding whether they are much older. Woe betides you if you failed to ‘drop’. Instantly, they turn the praises to outright abuses, wondering aloud how miserly one is with their money, and you would be left wondering whether you are under any compulsion to part with your money.” The customer said no branch is absolved from this practice in Lagos.

Another customer disclosed that the GTB security personnel equally have perfected the art of mendicancy to an embarrassing level. With a narrative similar to the above, he added, “It is even worse when you are a regular face at a particular branch and you are noted for not giving them money. They will hardly ever find you a space to park your car and when you do find one yourself, efforts would be made to prevent you from doing so. If you were adamant, the kind of words they would rain on you would make you regret banking at that branch. This is a menace that if the bank does not quickly nip in the bud may turn many customers away.”

However, it is often said that there is no animal in the world, other than the gentle human, who is so dominated that when asked to labour while hungry for even the smallest amount of food that is poor in nutrition, they do it gladly.

And that, perhaps, sums up the situation of the tellers and security guards at GTBank branches. Hungry and broke, they seek food unabashedly and with a predatory instinct.

An insurance executive who preferred not to be named explained how she had gone to the Town Planning Way, Ilupeju branch of Wema Bank to make a withdrawal and was scared shitless by her experience.

As she made to drive out of the parking lot, she said that a security guard came to her side, tapped on the window and reminded her that they were the ones watching over her car. “He didn’t stop there,” she recalled, adding, “he then said that it would be wicked of me to leave without tipping them. I was shocked, of course, but I gave him N500. I don’t know what gave him the boldness to talk that way. But I quickly reflected that these people could arrange with outsiders to rob me on my way. I plan to register my displeasure with the bank.”

Indeed, no Nigerian bank, customers allege, is immune from this untoward trend which they concur is borne out of the pocket-money wages they receive. “These are grown men and women with families and they earn what I’d give my kid for tidying their bedroom,” she said. She implored bank CEOs to look into the situation before it turned ugly saying, “At the rate these guys are going, they might be the ones with guns robbing people openly at the ATMs.”

Horrid Experiences of Customers:
A business owner, Mr. Tunde, recounted a particularly harrowing experience at the Ikoyi branch. “I went in to make a substantial withdrawal for payroll. As soon as the teller saw the amount, her demeanor changed. She kept hinting that I should show appreciation. I was already running late, so I ignored her. By the time I got back to the office, I realized that she had shorted me several thousand naira. When I went back to complain, she acted as if she didn’t recognize me and refused to help. It was only after I threatened to involve the branch manager that she reluctantly corrected the error. But the whole experience was humiliating.”

Ms. Ada, a teacher, shared a similarly disturbing incident at the Ikeja branch. “I went to deposit some money and the teller was very friendly at first, asking about my day and making small talk. But then she asked if I could ‘spare something small’ for her. When I politely declined, citing my tight budget, her friendliness evaporated. She became cold and deliberately slow, handling my transaction as if she had all the time in the world. Other customers were served before me, even those who arrived after I did. It was clear she was punishing me for not tipping her.”

Mr. James, a retiree, faced a different kind of intimidation at the Victoria Island branch. “Every time I visited to withdraw my pension, the security guards would crowd around my car, demanding tips for helping me park. On one occasion, when I didn’t have any change to give them, they blocked my car and wouldn’t let me leave until I handed over some money. They even threatened to report me for creating a scene. It was terrifying, especially for someone my age.”

The distressing accounts from customers reveal a dark and growing crisis within the walls of GTBank. As the pressures of inadequate wages push tellers and security guards towards unprofessional and aggressive behavior, the once hallowed banking experience turns nightmarish. Guaranty Trust Bank must address these internal challenges with urgency and empathy, ensuring that the integrity of its service remains untarnished. Only then can it hope to sustain the trust and respect of its clientele, securing its legacy for the future.

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Watch Moment Shettima, Olowu Reunite At Buratai’s Daughter Wedding [VIDEO]

Published

5 hours ago

July 26, 2026

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Watch Moment Shettima, Olowu Reunite At Buratai’s Daughter Wedding [VIDEO]

” I want to recognise and appreciate all our royal fathers present here, but I wish to single out my friend, His Royal Majesty Olowu of Kuta Kingdom, Oba Adekunle Makama Oyelude, Tegbosun iii.

He has been my friend for over thirty years ago in my domain here.

I wonder how he navigated his way back to Osun and become a Chief”, above were the words of Vice President Kashim Shettima upon sighting Kabiyesi at the wedding fathiha of the daughter of former chief of army staff, Lt Gen TY Buratai rtd @ Snake Farm, Keffi, Nasarawa State at the weekend

Watch the moment below:

https://www.thegeniusmedia.com.ng/wp-content/uploads/2026/07/WhatsApp-Video-2026-07-26-at-10.45.46.mp4?_=1

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Aston Villa Complete Alejandro Garnacho Signing from Chelsea on Season-Long Loan with Mandatory Buy Clause

Published

3 days ago

July 23, 2026

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Aston Villa Complete Alejandro Garnacho Signing from Chelsea on Season-Long Loan with Mandatory Buy Clause—-Unai Emery has landed one of his top transfer targets after Aston Villa reached an agreement with Chelsea for Alejandro Garnacho to join on a season-long loan, with a conditional obligation to make the move permanent.

Aston Villa have reached an agreement with Chelsea to sign Argentina international Alejandro Garnacho on a season-long loan, with a buy clause that will become mandatory if certain conditions are met. The move is expected to be finalized after the 22-year-old completes the remaining formalities following his medical in Birmingham.

The deal represents a significant show of faith from Villa manager Unai Emery, who has long admired Garnacho and had attempted to sign the winger before his move from Manchester United to Chelsea last summer. Emery is understood to have personally pushed for the transfer, believing he can help the Argentine rediscover the form that made him one of the Premier League’s brightest young talents.

Although structured initially as a loan until the end of the 2026-27 season, the agreement includes a conditional obligation to buy. The exact conditions have not been disclosed publicly, but reports indicate they are linked to performance or appearance targets and are widely expected to be met. Garnacho has already agreed personal terms on a four-year contract that will take effect once the permanent transfer is triggered.

Garnacho’s departure comes just one year after Chelsea signed him from Manchester United on a long-term contract. Despite arriving at Stamford Bridge with high expectations, the winger struggled to establish himself as a regular starter, managing only limited league starts as competition for places intensified under new manager Xabi Alonso. Chelsea’s recent club-record £117 million signing of Morgan Rogers further reduced Garnacho’s prospects of regular first-team football, making a move away increasingly likely.

For Aston Villa, the signing is another statement of intent as the club prepares for a campaign that includes UEFA Champions League football. Emery has built a reputation for revitalizing players whose careers have stalled, and Villa believe Garnacho’s pace, direct running and attacking flair can add a new dimension to their frontline. Club officials are confident the Argentine international still possesses the potential to develop into one of the Premier League’s top wingers under Emery’s guidance.

The transfer also continues a busy summer of business between Aston Villa and Chelsea. It follows Chelsea’s acquisition of Morgan Rogers in a British-record £117 million deal, with Garnacho now heading in the opposite direction as both clubs reshape their squads ahead of the new season. While the financial details of the future permanent transfer remain undisclosed, all parties are confident the move will become permanent once the agreed conditions are fulfilled.

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