When The Bank Becomes The Beast: Hidden Menace Of GTBank’s Tellers, Security

Published

2 years ago

June 10, 2024

thecloudngr

When The Bank Becomes The Beast: Hidden Menace Of GTBank’s Tellers, Security

● How Unseen Aggressors Inside GTBank are Driving Customers Away

Under the polished veneer of Guaranty Trust Bank’s modern facades and its acclaimed reputation for financial acumen and corporate responsibility, a sinister trend is taking root. The very individuals entrusted with safeguarding and serving customers—cashiers and security personnel—are becoming the bank’s internal menace. This growing undercurrent of hostility is threatening to dismantle the trust GTBank has painstakingly built over the years.

Imagine stepping into the hallowed halls of Guaranty Trust Bank, anticipating the seamless banking experience the institution is known for. Instead, you are greeted with an unsettling spectacle: tellers who eye your every move, ready to pounce with a mix of beggary and belligerence, and security guards whose protectiveness morphs into menacing extortion. This is the new, disconcerting reality for customers at GTBank’s Lagos branches.

If Guaranty Trust Bank has built its solid reputation on financial wizardry and corporate social responsibility, the growing obnoxiousness of the tellers at its different branches in Lagos may be the bad deed that could bring all its good deeds into disrepute.

Indeed, the bank is earning another kind of reputation its promoters may be oblivious to – its tellers, some of whom investigations revealed are becoming a menace to their customers and, by extension, the society. In the last couple of weeks, not a few customers have openly complained about the beggarly and abusive disposition of the tellers who count depositors’ money.

A particular customer disclosed the modus operandi of the tellers thus: “When you enter into the banking hall, their eyes are on you, watching whether you came to withdraw or not. When you bring out the money, their eyes light up, they raise their hands in the manner of ‘Area Boys’ and would be all over you, curtseying and genuflecting and singing your praises, not minding whether they are much older. Woe betides you if you failed to ‘drop’. Instantly, they turn the praises to outright abuses, wondering aloud how miserly one is with their money, and you would be left wondering whether you are under any compulsion to part with your money.” The customer said no branch is absolved from this practice in Lagos.

Another customer disclosed that the GTB security personnel equally have perfected the art of mendicancy to an embarrassing level. With a narrative similar to the above, he added, “It is even worse when you are a regular face at a particular branch and you are noted for not giving them money. They will hardly ever find you a space to park your car and when you do find one yourself, efforts would be made to prevent you from doing so. If you were adamant, the kind of words they would rain on you would make you regret banking at that branch. This is a menace that if the bank does not quickly nip in the bud may turn many customers away.”

However, it is often said that there is no animal in the world, other than the gentle human, who is so dominated that when asked to labour while hungry for even the smallest amount of food that is poor in nutrition, they do it gladly.

And that, perhaps, sums up the situation of the tellers and security guards at GTBank branches. Hungry and broke, they seek food unabashedly and with a predatory instinct.

An insurance executive who preferred not to be named explained how she had gone to the Town Planning Way, Ilupeju branch of Wema Bank to make a withdrawal and was scared shitless by her experience.

As she made to drive out of the parking lot, she said that a security guard came to her side, tapped on the window and reminded her that they were the ones watching over her car. “He didn’t stop there,” she recalled, adding, “he then said that it would be wicked of me to leave without tipping them. I was shocked, of course, but I gave him N500. I don’t know what gave him the boldness to talk that way. But I quickly reflected that these people could arrange with outsiders to rob me on my way. I plan to register my displeasure with the bank.”

Indeed, no Nigerian bank, customers allege, is immune from this untoward trend which they concur is borne out of the pocket-money wages they receive. “These are grown men and women with families and they earn what I’d give my kid for tidying their bedroom,” she said. She implored bank CEOs to look into the situation before it turned ugly saying, “At the rate these guys are going, they might be the ones with guns robbing people openly at the ATMs.”

Horrid Experiences of Customers:
A business owner, Mr. Tunde, recounted a particularly harrowing experience at the Ikoyi branch. “I went in to make a substantial withdrawal for payroll. As soon as the teller saw the amount, her demeanor changed. She kept hinting that I should show appreciation. I was already running late, so I ignored her. By the time I got back to the office, I realized that she had shorted me several thousand naira. When I went back to complain, she acted as if she didn’t recognize me and refused to help. It was only after I threatened to involve the branch manager that she reluctantly corrected the error. But the whole experience was humiliating.”

Ms. Ada, a teacher, shared a similarly disturbing incident at the Ikeja branch. “I went to deposit some money and the teller was very friendly at first, asking about my day and making small talk. But then she asked if I could ‘spare something small’ for her. When I politely declined, citing my tight budget, her friendliness evaporated. She became cold and deliberately slow, handling my transaction as if she had all the time in the world. Other customers were served before me, even those who arrived after I did. It was clear she was punishing me for not tipping her.”

Mr. James, a retiree, faced a different kind of intimidation at the Victoria Island branch. “Every time I visited to withdraw my pension, the security guards would crowd around my car, demanding tips for helping me park. On one occasion, when I didn’t have any change to give them, they blocked my car and wouldn’t let me leave until I handed over some money. They even threatened to report me for creating a scene. It was terrifying, especially for someone my age.”

The distressing accounts from customers reveal a dark and growing crisis within the walls of GTBank. As the pressures of inadequate wages push tellers and security guards towards unprofessional and aggressive behavior, the once hallowed banking experience turns nightmarish. Guaranty Trust Bank must address these internal challenges with urgency and empathy, ensuring that the integrity of its service remains untarnished. Only then can it hope to sustain the trust and respect of its clientele, securing its legacy for the future.

thecloudngr

0Shares

Related Topics:GTBank Hidden Menace Of GTBank’s Tellers Security

Up Next

NAF Airstrikes Destroy Illegal Refining Sites In Imo

Don't Miss

Why FG Should Set Minimum Wage At N100,000 – SDP Chairman

Click to comment

News

Fatgbems Group Takes Customer Appreciation To Retail Outlets Across Lagos, Ogun and Oyo To Mark Customer Service Week

Published

2 days ago

October 8, 2026

thecloudngr

Fatgbems Group Takes Customer Appreciation To Retail Outlets Across Lagos, Ogun and Oyo To Mark Customer Service Week

Fatgbems Group has commenced its 2026 Customer Service Week with a strong commitment to going beyond expectations and creating memorable experiences for its customers, as the Group celebrates the week under the theme “The Extra Mile.”

The week-long celebration was officially kicked off on Monday, October 5, 2026, at the Fatgbems Opic Mega Station, bringing together the Group Managing Director/Chief Executive Officer, Director of Retail Business and Expansion, Executive Director, Operations and Technology, Executive Director, Wholesale Business, Chief Operating Officer, other members of the Senior Management Team and staff.

The opening ceremony provided an opportunity for the leadership team to appreciate employees for their commitment to delivering excellent customer experiences while reinforcing the importance of putting customers at the heart of every business decision.

The theme, “The Extra Mile,” reflects Fatgbems Group’s commitment to doing more than simply meeting customer expectations. It represents the Group’s determination to consistently deliver exceptional service, listen to customers, appreciate their loyalty and create positive experiences at every point of interaction.

Speaking at the commencement of the Customer Service Week, the Chief Operating Officer of Fatgbems Group, Mr. Ayodele Odulaja, said the celebration reflected the organisation’s belief that customer service is not merely a department or function, but a responsibility shared by everyone within the Group.

“At Fatgbems, we believe that customer service goes beyond providing a product or completing a transaction. It is about how we make our customers feel, how well we listen to them and the additional effort we are willing to make to meet and exceed their expectations.

“The theme, The Extra Mile, captures the spirit we want to see across Fatgbems. We want every member of our team to understand that sometimes it is the little extra effort, the smile, the timely response, the willingness to listen or the decision to solve a customer’s problem that makes all the difference.

“This week is therefore not just a celebration; it is a renewed commitment to our customers. We appreciate their loyalty and assure them that Fatgbems will continue to raise the bar in delivering excellent service.”

As part of the activities lined up for the celebration, Fatgbems customer-facing teams will embark on an engagement tour of selected retail outlets across Lagos, Ogun and Oyo States, bringing the Customer Service Week experience directly to customers.

A major highlight of the outlet engagement will be the “Spin and Win” customer interaction, designed to create excitement while rewarding customers for their patronage and loyalty to the Fatgbems brand.

Customers will have the opportunity to participate in the interactive game and win a range of exciting gifts, including fuel top-ups, branded flasks, umbrellas, blood pressure monitors and other gift items.

Speaking on his experience during the Customer Service Week engagement, one of Fatgbems’ customers, Mr. Usman Adeola, commended the initiative and described it as a welcome demonstration of the company’s appreciation for its customers.

“It is encouraging to see Fatgbems come out to interact directly with customers and appreciate us. Customer service is not only about selling fuel; it is also about how customers are treated and how the company makes us feel valued.

“The Spin and Win is a very interesting idea, and I believe initiatives like this will strengthen the relationship between Fatgbems and its customers. We appreciate the company for going the extra mile.”

The Customer Service Week activities will also provide an avenue for Fatgbems teams to interact directly with customers, receive feedback, understand their experiences and identify opportunities to further improve service delivery across its retail network.

The Group believes that sustainable business growth is closely linked to customer trust, satisfaction and loyalty. Consequently, Fatgbems continues to invest in initiatives that strengthen customer relationships while ensuring that its people, products and service channels consistently deliver on the brand promise.

The 2026 Customer Service Week celebration reinforces Fatgbems Group’s commitment to putting customers first, listening more, responding better and going the extra mile in delivering value.

About Fatgbems Group

Fatgbems Group is a diversified Nigerian business group with interests spanning key sectors of the economy. Through its businesses, the Group remains committed to delivering quality products and services while creating sustainable value for customers, employees, partners and other stakeholders.

thecloudngr

0Shares

News

Unlocking Website Potential: How Emdash Theme Can Transform Your Online Presence

Published

2 days ago

October 8, 2026

ReubenGoyetteBeer1985

Emdash theme stands out for its clean design, user-friendly interface, and extensive customization options. Whether you’re a seasoned developer or a novice user, Emdash makes it easy to create a professional-looking website that reflects your brand identity. Its responsive design ensures that your website looks great on any device, from desktops and laptops to tablets and smartphones. In a world where mobile browsing is increasingly prevalent, this is a non-negotiable feature.

One of the most significant advantages of Emdash is its flexibility. It offers a wide range of pre-built templates and layouts, which can be easily adapted to suit your specific needs. Whether you’re building a blog, an e-commerce store, or a portfolio website, Emdash provides the tools you need to get the job done. The theme is also highly customizable, allowing you to change colors, fonts, and other design elements to match your brand aesthetic.

Beyond its aesthetic appeal, Emdash is also designed with performance in mind. It’s optimized for speed and SEO, ensuring that your website loads quickly and ranks well in search engine results. This is crucial for attracting organic traffic and improving your online visibility. A slow-loading website can frustrate visitors and lead to high bounce rates, which can negatively impact your search engine rankings.

Furthermore, Emdash boasts excellent documentation and customer support. If you ever run into any issues or have questions about the theme, you can rely on their comprehensive documentation or reach out to their support team for assistance. This is a valuable asset, especially for those who are new to WordPress or website development.

In my experience, Emdash has been a game-changer for many of my clients. It has allowed them to create stunning websites that effectively showcase their products and services. It’s a theme that strikes the perfect balance between design, functionality, and ease of use. If you’re looking for a WordPress theme that can help you transform your online presence, I highly recommend giving Emdash a try. You can find more information about the this theme at https://emdashtheme.org.

ReubenGoyetteBeer1985

In today’s digital landscape, a strong online presence is no longer optional – it’s essential for success. Your website serves as the virtual storefront of your business, and first impressions matter. A poorly designed or outdated website can deter potential customers and damage your credibility. This is where selecting the right WordPress theme becomes crucial, and I’ve found Emdash to be a particularly powerful and versatile option. Emdash theme stands out for its clean design, user-friendly interface, and extensive customization options. Whether you’re a seasoned developer or a novice user, Emdash makes it easy to create a professional-looking website that reflects your brand identity. Its responsive design ensures that your website looks great on any device, from desktops and laptops to tablets and smartphones. In a world where mobile browsing is increasingly prevalent, this is a non-negotiable feature. One of the most significant advantages of Emdash is its flexibility. It offers a wide range of pre-built templates and layouts, which can be easily adapted to suit your specific needs. Whether you’re building a blog, an e-commerce store, or a portfolio website, Emdash provides the tools you need to get the job done. The theme is also highly customizable, allowing you to change colors, fonts, and other design elements to match your brand aesthetic. Beyond its aesthetic appeal, Emdash is also designed with performance in mind.

0Shares